Refund Policy
1. Damaged or Defective Items
If your order arrives damaged or contains a printing/manufacturing defect, we will take care of it.
Please contact us within 7 days of delivery at:
and include:
Your order number
A short description of the issue
Photos (important):
Photo of the full product
Close-up photo of the damage / defect
Photo of the packaging (if damaged)
Resolution
Depending on the case, we will offer either:
a free replacement (reprint), or
a refund
2. Returns for Change of Mind / Wrong Order
Because our products are made to order, we do not accept returns or refunds for:
change of mind (“I don’t like it anymore”)
ordering the wrong size
ordering the wrong artwork
entering the wrong shipping address
Please double-check all details (artwork, size, address) carefully before placing your order.
3. Undeliverable Orders / Incorrect Address
If an order is returned to us due to an incorrect address or failed delivery, we can:
reship the order (shipping costs may apply again), or
in some cases, offer a partial refund (excluding shipping)
4. Order Cancellations
Because production usually starts shortly after an order is placed, cancellations are only possible if the order has not yet entered production.
If you need to cancel, please email us immediately at:
Once production has started, cancellations are no longer possible.
5. Refund Processing
Processing time:
Refunds are typically processed within 3–7 business days.
Depending on your bank or payment provider, it may take additional days for the refund to appear.
6. Contact
If you have any questions regarding returns or refunds, please contact us at: